Shipping and Delivery

PurePlant Veda Private Limited
Tagline: Innovation for Wellness

This Shipping & Delivery Policy explains how orders placed on https://pureplantveda.com/ are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.

1. Shipping Locations

PurePlant Veda currently ships products only within India.

🚫 We do not offer international shipping at this time.

2. Order Processing Time

  • Orders are usually processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an order confirmation via email or WhatsApp once your order is placed.

3. Delivery Timeline

  • Estimated delivery time is 3–7 business days, depending on your location and courier partner serviceability.

  • Delivery timelines are indicative and may vary due to:

    • Remote or non-serviceable locations

    • Courier partner delays

    • Weather conditions, strikes, or unforeseen circumstances

PurePlant Veda shall not be held responsible for delays caused by factors beyond our control.

4. Shipping Charges

  • Shipping charges (if applicable) will be clearly mentioned at checkout before payment.

  • Any promotional free-shipping offers will be subject to terms mentioned during the offer period

5. Courier & Tracking

  • Orders are shipped through trusted third-party courier and logistics partners.

  • Once shipped, tracking details will be shared via email, SMS, or WhatsApp.

  • Customers are advised to track their shipment regularly for delivery updates.

6. Delivery Attempt & Address Accuracy

  • Please ensure that the shipping address, mobile number, and PIN code entered at checkout are accurate.

  • In case of incorrect or incomplete address details, delivery delays or returns may occur.

  • PurePlant Veda will not be responsible for failed deliveries due to incorrect customer information

7. Damaged or Missing Packages

If your order is received in a damaged, leaking, or tampered condition:

  • Do not accept the package if possible

  • Record an unboxing video clearly showing the condition of the package

  • Contact us within 48 hours of delivery with order details and proof

📧 Email: info@pureplantveda.com
📲 WhatsApp: 9315726545

All such cases will be reviewed as per our Return & Refund Policy.

8. Partial Deliveries

In rare cases, products from the same order may arrive separately due to logistics reasons. This does not mean your order is incomplete.

9. Undelivered or Returned Shipments

If an order is returned to us due to:

  • Customer unavailability

  • Incorrect address or contact details

  • Refusal to accept delivery

Re-shipping may incur additional charges, or the order may be cancelled as per company discretion.

10. Policy Updates

PurePlant Veda reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

11. Contact Us

For any questions related to shipping or delivery, please contact:

PurePlant Veda Private Limited
📍 H. No 5A, 2nd Floor, Madanpur Khadar, New Delhi, Delhi 110076
📧 Email: info@pureplantveda.com
📲 WhatsApp: 9315726545

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