Return and Refund Policy

PurePlant Veda Private Limited
Tagline: Innovation for Wellness

At PurePlant Veda, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made on https://pureplantveda.com/. Please read this policy carefully before placing an order.

1. General Policy Overview

PurePlant Veda deals in health, wellness, and Ayurvedic dietary supplements. Due to the nature of these products and for hygiene, safety, and quality reasons, we follow a strict and transparent return policy.

2. Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product received is damaged, leaking, or defective at the time of delivery

  • The product received is incorrect (different from what was ordered)

  • The product packaging is tampered or broken upon delivery

📌 Important:

  • Requests must be raised within 48 hours of delivery

  • An unboxing video and clear images of the product and outer packaging are mandatory for verification

3. Products Not Eligible for Return

The following items are not eligible for return or refund:

  • Opened, used, or partially consumed products

  • Products without original packaging, seals, or labels

  • Products damaged due to customer mishandling

  • Orders placed with incorrect address or contact details

  • Products returned without prior approval

4. Refund Policy

Refunds are processed only after successful verification of the return request.

  • Approved refunds will be issued to the original payment method

  • Refund processing may take 7–10 business days after approval

  • Shipping or handling charges (if any) are non-refundable, unless the error occurred from our side

5. Replacement Policy

In eligible cases, customers may opt for a replacement instead of a refund, subject to stock availability.

  • Replacement products will be shipped after verification

  • If the replacement product is unavailable, a refund will be issued

6. Cancellation Policy

  • Orders can be cancelled only before dispatch

  • Once the order has been shipped, cancellation requests will not be accepted

  • Refunds for cancelled orders (if applicable) will be processed within 7–10 business days

7. How to Raise a Return or Refund Request

To initiate a return, refund, or replacement request, please contact us with the following details:

  • Order ID

  • Registered mobile number or email ID

  • Reason for request

  • Unboxing video and product images (mandatory)

📧 Email: info@pureplantveda.com
📲 WhatsApp: 9315726545

8. Shipping & Return Pickup

  • In approved cases, return pickup will be arranged by PurePlant Veda or instructions will be provided

  • Customers are advised not to return products without confirmation from our support team

9. Delayed or Missing Refunds

If you have not received your refund within the stated timeline:

  • First, check with your bank or payment provider

  • Then contact us at info@pureplantveda.com with your order details

10. Policy Amendments

PurePlant Veda reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

11. Contact Information

For any questions related to returns, refunds, or cancellations, please contact:

PurePlant Veda Private Limited
📍 H. No 5A, 2nd Floor, Madanpur Khadar, New Delhi, Delhi 110076
📧 Email: info@pureplantveda.com
📲 WhatsApp: 9315726545

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